Perbualan (Conversation)

Perbualan (Conversation)

Memahami Halaman Perbualan
Paparan Tersuai (Custom Views)
Status Perbualan (Conversation Statuses)
Atribut Tersuai (Custom Attributes)
Jawapan Tersimpan (Saved Replies)
Susun Atur Jadual vs. Susun Atur Chat (Table vs. Chat Inbox Layout)
Paparan Feed vs. Paparan Senarai (Feed View vs. List View)

Pasukan (Team)

Penerangan Mengenai Pasukan (Teams Explained)
Halaman Profil Ejen (Agent Profile Page)
Kumpulan (Groups)
Menjemput Ejen (Inviting Agents)
Notifikasi (Notifications)
Pengurusan Beban Kerja dan Sistem Barisan (Workload Management and Queues)
Memahami Halaman Laporan (Understanding the Reports Page)

Pelanggan (Customer)

Halaman Tiket Baharu Pelanggan (Customer New Ticket Page)
Portal Tiket Pelanggan (Customer Ticket Portal)
Menggantung Pelanggan (Suspending Customers)
Memulakan Perbualan sebagai Ejen (Starting Conversations as Agent)
Memahami Halaman Profil Pelanggan (Understanding the Customer Profile Page)
Mengurus Pelanggan (Managing Your Customers)

Pusat Bantuan (Help Center)

Pusat Bantuan Dijelaskan (Help Center Explained)
Menggunakan Editor Artikel (Using the Article Editor)
Menyesuaikan Pusat Bantuan (Customizing Help Center)

Live Chat

Penerangan Livechat Widget (Livechat Widget Explained)
Melibatkan Pelawat Menggunakan Kempen (Engage Visitors Using Campaigns)
Menetapkan dan Menyesuaikan Livechat Widget (Set up and Customize Livechat Widget)
Borang Pra-Chat dan Pasca-Chat (Pre-chat and Post-chat Forms)
Chat Page

Ejen AI

Tetapan Ejen AI (AI Agent Settings)
Mengurus Pengetahuan Ejen AI (Managing the AI Agent's Knowledge)
Membina AI Agent Flows
Triggers